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About

You asked, we listened. In response to our most recent Employee Engagement Survey, UF Health Shands is excited to announce our new UF Health Shands Merch Shop!

This store was built for UF Health faculty and staff in the Greater Gainesville market and is available online 24/7. Your favorite items will ship straight to you.

UF Health is not profiting from the sale of available items; the prices listed for merchandise are at cost.

General FAQs
What payment methods are accepted? Plus

All major credit cards and PayPal.

Can I use payroll deduction to purchase my items? Plus

No. Payroll deduction is not available.

Who is this site available to? Plus

This site is intended for UF Health Shands faculty and staff in the Greater Gainesville market.

Order and Product Questions
Can I make changes to my order after placing it? Plus

Once an order has been submitted, it moves into the production phase. There is no guarantee that the order can be adjusted once the initial order is placed. The employee would need to immediately contact Rad Wear at info@radwear.com to check on the status of the order. It is very important for the employee to double-check their size, shipping address, and order information prior to submitting the order.

Are the products customizable? Plus

Product customization is currently unavailable.

How do I determine my size? Plus

Size charts are available for each product to ensure correct sizing is ordered. Please refer to the chart on the item you are interested in to confirm your correct size.

Shipping and Delivery
What are the shipping options? Plus
  • Packages 9 lbs. and under will ship through USPS.
  • Packages over 9 lbs. will ship through UPS.
How long will it take to get my product (production and shipping)? Plus

Turnaround time depends on the product supplier and delivery carrier; however, we estimate that most products should arrive within two weeks.

How much does shipping cost? Plus

Shipping costs are calculated based on the weight of the products in the order.

How can I track my order? Plus

Once the item has been produced and tracking is generated from the factory, the tracking information will be provided to the employee via Shopify.

Returns and Exchanges
What is the return policy? Plus

Our UF Health Merch Shop items are custom-made to order. Unless there is a manufacturing error, defective product, or damaged item, there are no returns.

How do I initiate a return or exchange? Plus

Please contact Rad Wear at info@radwear.com to initiate a return or exchange if there is a manufacturing error, defective product, or damaged item.

Technical Support and Contact Information
I’m having trouble using this website. Who can I contact? Plus

Shopify is a widely used platform and very user-friendly. However, if an issue arises, please contact Rad Wear at info@radwear.com for assistance.

How can I contact customer support? Plus

Please contact Rad Wear at info@radwear.com for support.

Privacy and Security
Is my personal information secure? Plus

Yes. For more information, visit Shopify’s security pages:

Do you share my information with third parties? Plus

No. The platform is secure, and order data is encrypted.